Refund policy

Made for you. And if something isn't right, we'll make it right.

Many Hers On Purpose products are created especially for you after your order is placed. Because these items are made to order, we are unable to accept returns or exchanges for buyer's remorse, change of mind, or ordering the wrong size or color.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Hers On Purpose within 15 days of receiving your order.

Please include:

• Your order number
• A brief description of the problem
• Clear photos showing the item and the issue

Once we've reviewed the information, we'll work with our fulfillment partner to resolve the problem. If the issue qualifies as a production or fulfillment error, we'll arrange an appropriate replacement or refund at no additional cost to you. The fulfillment center requires photographic evidence for many quality claims. 

PLEASE DO NOT MAIL YOUR ITEM BACK

If an item arrives damaged, defective, misprinted, or incorrect, please contact us before returning anything. 

SIZE & COLOR SELECTION

Because our products are made to order, we cannot offer refunds or exchanges when the wrong size or color was selected at checkout.

Please review the size guide and product information carefully before placing your order. If you have a question about sizing before purchasing, we're happy to help.

CHANGES & CANCELLATIONS

We begin processing orders quickly. If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered production, we cannot guarantee that it can be changed or canceled.

INCORRECT SHIPPING ADDRESSES

Please double-check your shipping information before completing your order. If you discover an error, contact us immediately.

Once an order has shipped, the address generally cannot be changed. If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to have it sent again.

LOST PACKAGES

If your package appears to be lost in transit, please contact us promptly so we can investigate. Lost-in-transit claims must be reported to our fulfillment partner within 30 days of the estimated delivery date, so please don't wait to contact us.

QUESTIONS OR ORDER PROBLEMS?

Please contact Hers On Purpose through our Contact Us page and include your order number whenever possible. We'll take it from there.